Terms & Conditions

Agreement to Terms

By placing an order, making a payment, or using any services provided by Tech Fatura, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms constitute a legally binding agreement between you ("Client") and Tech Fatura ("Company").

Our Services

We provide a range of professional services including, but not limited to:

• Branding
• Writing
• Publishing
• Design
• Development
• Organic and Paid Marketing
• Advertising & Promotional Services
• Business Consulting and Related Services

All services are delivered according to the scope, requirements, and timelines agreed upon at the time of purchase.

Intellectual Property & Ownership

Upon full payment and project completion, ownership of the final approved deliverables created specifically for the Client will be transferred to the Client unless otherwise stated in writing. The Company reserves the right to retain ownership of:

• Preliminary concepts and drafts not selected by the Client
• Proprietary tools, frameworks, methodologies, and source materials
• Third-party assets, software, plugins, fonts, stock media, or licensed resources used within the project

Clients are responsible for complying with any third-party licensing requirements associated with project assets.

Originality and Quality Assurance

We strive to deliver original, professional, and high-quality work tailored to each client's requirements. Any design, media and written content produced by our team is created specifically for the client and is not knowingly copied from third-party sources.

Client Responsibilities

To ensure successful project delivery, clients agree to:

• Provide accurate information and project requirements.
• Supply necessary content, materials, credentials, and approvals in a timely manner.
• Review and provide feedback within reasonable timeframes.
• Ensure they possess legal rights to any materials supplied to us.

Delays caused by incomplete information, missing approvals, or lack of communication from the client may affect project timelines.

Data Security & Privacy

We implement industry-standard security measures to protect client information and maintain confidentiality. Sensitive payment information is processed through secure payment gateways. We do not store credit card information, social security numbers, or other highly sensitive financial data in our database or on our servers after transaction processing. By using our services, you consent to the collection and use of information in accordance with our Privacy Policy.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and optimize marketing efforts. We may work with trusted third-party service providers to better understand website usage and improve our services. Such providers are only permitted to use collected information for authorized business purposes.

Use of Images, Media & Third-Party Assets

Unless specifically stated otherwise, copyrights for third-party content like images, videos, fonts, templates, plugins, stock assets, and other licensed materials remain with their respective owners. Where appropriate, we may recommend or utilize royalty-free, licensed, or commercially permitted resources. However, for copyright material, you may be required to pay the owner(s).

Revisions

We are committed to client satisfaction and provide revisions according to the package or agreement purchased. Revision requests must remain within the originally agreed project scope. Requests involving new features, significant changes, or additional work may require a separate quotation.

Limitation of Liability

The users are advised to take into consideration this clause carefully. We, Tech Fatura, with this declare that under any circumstances we shall not be liable for any direct or indirect loss claimed by our customer(s) to have resulted from the use of our website or services/products sold through our website. This disclaimer also applies to any viruses that may allegedly be obtained by using our website/products and may have caused any type of material or reputational loss. We shall, in no event, be liable for any liability or loss that may result from the inability or ability of the user of our website/products.

Policy Updates

We reserve the right to modify these Terms and Conditions at any time without prior notice. Updated versions will be posted on our website and become effective immediately upon publication. Clients are encouraged to review this page periodically for updates.

Refund Policy

At Tech Fatura, we are committed to delivering high-quality services and maintaining client satisfaction. Because our services involve custom creative, technical, and marketing work, refunds are only granted under specific circumstances outlined below.

General Refund Policy
All refund requests are reviewed by our Finance and Compliance Department on a case-by-case basis. By purchasing our services, you acknowledge and agree to this Refund Policy.

Change of Mind
If you decide to cancel your order after payment:

• Refund requests submitted within 1 hour of purchase may qualify for a full refund, provided no substantial work has begun.
• Refund requests submitted after the first hour will be subject to a 60% administrative and processing fee.
• Once project work has commenced, refunds will be assessed based on completed work and resources already invested.

Project Cancellation
If a project is canceled after work has started:

• The Company reserves the right to retain payment for work completed up to the cancellation date.
• Any remaining balance may be refunded at the Company's discretion after reviewing project progress.

Service Quality Concerns
If you believe delivered work does not meet agreed project requirements:

1. You must provide written details outlining the concerns.
2. Our team will review the issue and attempt to resolve it through revisions.
3. Reasonable revision opportunities will be provided before refund eligibility is considered.

If the delivered work substantially fails to meet documented project requirements and resolution attempts are unsuccessful, a partial or full refund may be issued based on the circumstances.

Marketing & Promotional Services
Due to the nature of digital marketing, advertising, organic and paid promotions and such other campaigns:

• No guarantees are made regarding rankings, sales, leads, traffic, engagement, or business outcomes.
• Refunds will not be issued based solely on campaign performance or unmet business expectations.
• Refunds are not available for advertising budgets, platform fees, or third-party service charges already incurred.

Website Design & Development Projects
Refunds will not be granted for approved milestones, delivered, deployed, or completed milestones. If a project is terminated midway, refund eligibility will be determined after deducting costs associated with completed work and project resources utilized.

Client Delays & Non-Responsiveness
We shall not be responsible for delays caused by:

• Missing content or materials
• Delayed feedback or approvals
• Failure to provide required access credentials
• Lack of communication from the client

Refund requests arising from such delays may be declined.

Non-Refundable Situations
Refunds will not be issued when:

• Services have been completed as agreed.
• The client changes business objectives after project commencement.
• Required project information or access is not provided.
• Delays are caused by the client.
• Third-party costs, licenses, subscriptions, advertising spend, hosting, domains, software or other purchases have been incurred.
• The client simply decides not to use completed work.

Refund Request Deadline
All refund requests must be submitted within 60 days of service delivery or project termination. Requests submitted after this period may not be eligible for review.

Processing Time
Approved refunds are generally processed within 45-60 business days through the original payment method, subject to banking and payment provider processing times.